Caroline Munapo is the Manager, Back office Operations and Collections. She joined the organisation as a Loans Officer in 2011 and held various positions before assuming the current position. She has held the position of Back Officer, Supervisor and Assistant Manager. Caroline holds an MBA with National University of Science and Technology (NUST); a Bachelor of Commerce Honours in Finance from NUST, diploma in banking (IOBZ), diploma in Microfinance with Harare Institute of Technology (HIT) and a professional certificate in Microfinance